At Next Space Infra, we aim to provide transparent and reliable services to our customers. This Refund Policy explains the general terms applicable to payments, booking amounts, consultation charges, and other fees associated with our property-related services.

Property Enquiry and Consultation

Submitting a property enquiry or requesting general information through our website does not normally involve any payment. If a consultation or other service involves a specific fee, the applicable amount and terms will be communicated to the customer before payment is made.

Site Visit and Service Charges

If any site visit, consultation, documentation assistance, or other service carries a separate charge, the customer will be informed about the applicable fee before the service is confirmed. Once a paid service has been provided, the amount may generally be non-refundable unless otherwise agreed in writing or required under applicable law.

Property Booking Amount

Any booking amount, token amount, advance payment, or other amount paid towards a property will be governed by the specific terms and conditions communicated to the customer at the time of booking. Refund eligibility may depend on the reason for cancellation, the applicable booking terms, documentation, and the stage of the property transaction.

Cancellation by Customer

If a customer chooses to cancel a property booking or transaction, the refund, if applicable, will be determined according to the written booking terms or agreement applicable to that particular property. Certain amounts may be non-refundable where clearly communicated and legally permissible.

Cancellation by Next Space Infra

In situations where Next Space Infra is unable to proceed with a confirmed transaction due to reasons attributable to the company, the applicable amount may be refunded to the customer according to the terms of the relevant agreement or transaction documents.

Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another mutually agreed method. The time required for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution involved.

Documentation and Verification

Before processing any eligible refund, Next Space Infra may require relevant transaction details, payment confirmation, booking documents, identification, or other information necessary to verify the request. Refunds will only be processed after the applicable information and transaction details have been verified.

Non-Refundable Charges

Certain charges may be non-refundable where they relate to services that have already been provided, third-party expenses, administrative costs, documentation services, or other charges that were clearly communicated as non-refundable before payment.

Third-Party Payments

Where a payment is processed through a third-party payment gateway, bank, or other financial service provider, their processing timelines and applicable terms may also apply. Next Space Infra is not responsible for delays caused by third-party payment providers after a refund has been initiated.

Contact Us for Refund Requests

If you believe you are eligible for a refund or have any questions regarding a payment, cancellation, or refund, please contact Next Space Infra using the contact details provided on our website. Please include your name, transaction details, payment information, and reason for the refund request so that our team can review the matter.

Policy Updates

Next Space Infra reserves the right to update or modify this Refund Policy from time to time. Any changes will be published on this page with the revised Last Updated date. Customers are encouraged to review this policy before making payments for our services.